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 - Family Hotel Biancaneve
 - Family Hotel Biancaneve
 - Family Hotel Biancaneve
Let your family fairytale begin
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Safety in the holiday

For your and our safety

General precautions

  • The Biancaneve Hotel is a small, cosy hotel featuring 35 rooms and suites as well as large indoor and outdoor spaces.
  • Only guests are accommodated in the hotel.
  • With our online check-in tool, you can check-in comfortably and easily from home.
  • All public places are equipped with dispensers with disinfectant solutions available for you and our collaborators.
  • Our guests can consult the daily programme, the Beauty & Spa brochure and the daily menu directly on their own mobile phone or tablet.
  • In addition to high-speed internet, all rooms and suites are equipped with a desk and a chair. This way you can easily combine business with pleasure even during your holidays!
  • In Selva Val Gardena there is a tourist medical service as well as various general practitioners. The hospital of Bolzano is at 45 km and the traumatology centre of the Dolomiti Sports Clinic at 9 km.

The Kids' Club

  • All games and toys provided to children are disinfected on a daily basis. The Kids' Club is sanitised daily during the night hours.


  • The processing of food and the preparation of breakfast, lunch and dinner is carried out ac-cording to the strict HACCP hygiene guidelines (Hazard Analysis and Critical Control Points).
  • As far as possible, only local, so-called km 0 products are used.
  • Guests are placed at the same table for both breakfast and dinner. The dining room is well organised so that guests can maintain given minimum distances.

Rooms & suites

  • We guarantee a professional cleaning of all rooms. Fresh cleaning utensils are used for each room.
  • All rooms and suites are thoroughly cleaned, disinfected and sanitised before the arrival of our guests. Certified professional cleaning agents against bacteria and viruses are used for disinfection.
  • The linen is cleaned by an external laundry service which guarantees a proper disinfection.
  • Antibacterial and antiviral cleaning agents are also used during the daily cleaning service.
  • All rooms are aired daily.
  • To open the room door, the guest receives a chip card. The card opens all doors contactless and is disinfected after each use.

Pools, saunas, relaxation areas, beauty and fitness centre

  • Sanitizers and cleaning cloths are available at the entrance and in the relaxation areas.
  • The sauna area, the indoor "7-dwarfs" swimming pool, the heated panoramic outdoor swimming pool as well as all the kids’ playgrounds are open.
  • The pool water is cleaned with chlorine filters.
  • Relaxation areas and deckchairs are regularly disinfected. Sanitizers are available.
  • The Beauty & SPA centre is regularly open for beauty treatments and massages.
  • The fitness centre is regularly disinfected. Sanitizers are available for the fitness equip-ment.

Shared environments

  • Critical areas such as handles, windowsills, benches, lift buttons, etc. are disinfected several times a day by using professional cleaning products.
  • As our hotel is situated at an altitude of 1600 metres, we do not need air conditioning. The natural environment of the Dolomites provides us with clean and fresh air.
  • The common rooms are aired manually on a regular basis. Some areas also dispose of automatic ventilation.
  • These automatic ventilations are set with 100% fresh air supply. There is no air recycling!
  • Dispensers with hand sanitizers are available at several spots.


  • Everyone washes their hands regularly and uses hand sanitizers.
  • Our employees are constantly informed about the current Covid 19 measures during internal training.
  • Several of the hotel's employees have attended first aid courses.
Fancy a family holiday?
04 Mar
11 Mar