General conditions

Cancellation Policy

The reservation becomes binding once the deposit of 1/3 of the total amount is paid. According to Art. 1.385 of the Italian Civil Code, the deposit is not refundable in case of cancellation.

In the case of a cancellation by the guest during the period between the 30th day of the agreed day of arrival and the day of arrival, the guest is liable for payment of the following cancellation fees:

Cancellation from 30 to 10 days before the day of arrival:
60% of the agreed total price.

Cancellation of less than 10 days before the day of arrival:
100% of the agreed total price.

Regulation in case of early departure of our guests
In case of delayed arrival or anticipated departure, he/she/they is/are liable to pay the price for the actual stay, as well as 100% of the agreed price for the remaining services not used.

Trip Cancellation Insurance:
Occasionally, something can happen before the start of a trip. With our trip cancellation insurance you are financially covered. Should a booked stay at a hotel be delayed, or even not taken up or prematurely broken off, cancellation charges can be redeemed. In order to save you any expenses in such cases, we recommend you take out this trip cancellation insurance, with which you are covered by the trip insurance. Therefore we recommend you the Trip Cancellation Insurance Hogast.