The rooms are available from 3.00 pm.

We kindly ask you to vacate your rooms by 10am.

We have adjusted our cancellation conditions so that you can plan your holiday without any worries even in these special times.

You can cancel your stay free of charge up to 5 days before arrival if one of these reasons applies:

  • South Tyrol is classified as a risk area
  • Closures of Italy’s border or the border of your home country
  • State quarantine order for return travellers from South Tyrol
  • A person that booked a holiday in our family hotel is Covid-19 positive

In any case we recommend you take our trip cancellation insurance „Europäische Reiseversicherung“.

In all other cases, the following cancellation conditions apply

  • No charge is made for cancellations up to 30 days prior to arrival.
  • From 30 to 10 days prior to arrival we retain the deposit.
  • In case of cancellations with less than 10 days before the arrival date, delayed arrivals and anticipated departures, the cost of the whole stay would be due. Non-used services, such as meals, are not refundable.

Occasionally, something can happen before the start of a trip. With our trip cancellation insurance you are financially covered. Should a booked stay at a hotel be delayed, or even not taken up or prematurely broken off, cancellation charges can be redeemed. In order to save you any expenses in such cases, we recommend you take out this trip cancellation insurance, with which you are covered by the trip insurance. Therefore we recommend you the Trip Cancellation Insurance Hogast.

Deposit: can be done via bank transfer and with the credit card Visa or Mastercard

Payment of the balance (before departure): we accept payment in cash, cheques, cash cards, Visa, MasterCard and American Express.

Bank details:
Cassa Raiffeisen di Selva di Val Gardena
Biancaneve s.r.l. C/C 3131 - ABI 08238 - CAB 58890
IT 95 I 08238 58890 000300003131 Swift/Bic RZSBIT21055

Italian Law requires the payment of a tourist tax amounting to €2.50 per person per night, not included in the total cost of the booking, to be paid directly to the Hotel. Children of less than 14 years of age are exempt from the tourist tax.